At Frank's Rooms, trust and safety are our top priorities. We are committed to providing a secure and reliable platform for all our users. Whether you're a host or a guest, you can rest assured that your safety and privacy are paramount. 

Verified Users

We verify the identity of all our users to ensure a trustworthy community. Hosts and guests must provide valid identification and contact information. 

Secure Payments

Your financial security is important to us. We use secure payment methods to process transactions, protecting your payment information at all times.

Community Standards

We have clear community standards that outline acceptable behavior on our platform. Any violations are taken seriously, and appropriate actions are taken to maintain a safe environment. If you need to report a violation please visit our Help Center.

Safety Tips

We provide safety tips and guidelines to help you navigate your experience with Frank's Rooms safely. From communication best practices to conflict resolution strategies, we empower our users to stay safe and informed. We also provide hosts with a robust list of Host Responsibilities to ensure that your experience is enjoyable, private and safe.

Privacy Policy

Your privacy is important to us. We have a strict Privacy Policy in place to protect your personal information and ensure confidentiality. 

Report and Response

If you encounter any suspicious activity or feel unsafe, please report it immediately using our Help Center. We take all reports seriously and respond promptly to address any concerns.

Support

Our support team is available to assist you with any questions or concerns. Whether it's troubleshooting a technical issue or addressing a safety concern, we're here to help. Please visit our Help Center for more information.